UsmanSyed.com

Yesterday, I just got to Lamma Island. It’s a small island not too far from Central, Hong Kong, but it’s so far from the noise and busy life of the main city. The major incomes of the people on the island are tourism, fishing and farming. After arriving on one side of island, Sok Kwu Wan, I had to cross the mountain to get to the other side of the island, called Yung Shue Wan.

Weather was too hot with lots of humidity. Hiking was not too easy, but I reached the other side of the island (Yung Shue Wan) after 1 hour of hiking. By then, I was all wet with sweat and I was so thirsty as well. I just saw a shop with drinks and rushed for a Coke. While I was trying to get an ice cold tin, one tin fell on the ground. With a blast, it flowed on the floor and made the cooler’s window and floor dirty. Quietly, an old lady, who was the shop keeper, came with a cleaning cloth and started to clean the cooler and floor.

After taking another Coke, I offered the old lady payment for two Cokes. The old lady said, “I will charge you for only one Coke.” I replied, “No, it was my fault and you should take payment of two Cokes.” She smiled and said to me, “No, I will not.” She took the payment for one Coke only and again started to clean the floor and cooler.

I stayed quiet for a moment and then moved on, thinking that I can pay for a wasted Coke, but I cannot pay for such good complacency and her nice smile. She was not looking rich, but she was rich with a wealth of good self-satisfaction and generosity.

Nobody can buy me, but a little smile can.

It is very popular sentence “Time is money” and most of people believe in it. But I do not agree to this. I would like to say time is not just money rather “Time is more than money” Are you surprised? Ok let me give some logics. Someone with money can not get everything (e.g. happiness, piece of mind, fame etc) but with time someone can get much more including money. You can not live long if you have more money but if you have time in hand it can give you more than long life. You can regain loosed money but you can not regain the loosed time. You can not buy knowledge by spending money whereas spending time on something definitely returns you some knowledge.

So what you think about time now? How much do you worth your time?

Customer Services are considered to be an important measure to retain old customers. In Pakistan present situation of customer services provided by Telecommunication Companies are not up to mark. Customers are so frustrated that even they switch to other service providers. Although every company declares that they are providing best customer services. But all these announcements are hollow statements. Misleading advertisement campaigns of telecommunication companies are hurting customer rights. These misleading advertisements create new challenges for customer services staff to satisfy the annoyed customers but they fail to satisfy customers and then customers are becoming rude with the staff of these companies. The new facility of number portability had made easy for customers to switch service provider. Now dissatisfied customer will no longer tolerate bad customer services and will switch to other service provider.